Terms of Service

These terms apply when you browse this site and when you place an order with Emma & Blake New York. By using the site, you accept them. Please read them before you buy.

Use of the Site

You may use this site to look at our collections, read product information and place orders for your own use. Please use it lawfully and do not try to interfere with how it works.

The text, product photography and design on this site belong to us. You may not copy or reuse them for commercial purposes without our permission.

We describe our dresses, knitwear, blouses and outerwear as accurately as we can, including fabric composition and fit notes. Screens vary, so colours may look slightly different from the garment in your hands. If a piece is not what you expected, our returns process applies.

If you create an account, keep your login details to yourself and let us know if you think someone else has used them.

Pricing and Availability

Prices are shown on each product page in the currency of the store. Shipping is free on every order delivered within our home market, with no minimum order value.

We work in seasonal collections, so stock is limited and a size or colour can sell out quickly. Availability shown on the site is our best information at the time you look, but it can change before your order is confirmed.

We may change prices and adjust our range at any time. A change after you have ordered does not affect the price you already paid.

Occasionally an item may be listed with an incorrect price or description. If that happens, we are not obliged to fulfil the order at the wrong price. We will contact you, and you can confirm the order at the correct price or cancel it for a full refund.

Order Acceptance

Your order is an offer to buy. Our order confirmation email tells you that we have received it, not that we have accepted it. The contract is formed when we accept the order and send it.

We may decline or cancel an order, for example if an item turns out to be out of stock, if payment is not authorised, if the delivery address is one we cannot ship to, or if we suspect fraud. If we cancel after you have paid, you get a full refund.

We cannot deliver to PO Boxes, to APO/FPO/DPO military addresses, or to places the carrier does not serve. Please check your address before you order, as a wrong or incomplete address will delay delivery.

Payment is taken at checkout. Every transaction is encrypted over SSL and handled by a certified payment provider, and no card details are stored on our own servers. We accept Visa, Mastercard, American Express, Maestro, Apple Pay and Google Pay.

Fulfilment normally takes 1 to 3 business days before the order leaves the fulfilment centre, and transit normally takes 5 to 8 business days, so roughly 6 to 11 business days from the order date. These are working estimates, not guarantees. Carrier backlogs, public holidays and weather can delay a parcel. We email a tracking number as soon as your order ships, and the Track Your Order page shows the current status at any time.

Returns

You have 30 days from the day your order is delivered to return an item. Email us first with your order number and a short description, as returns must be approved before anything is sent back.

Items must be unworn and in original condition, with all tags and packaging still attached. Signs of wear or damage disqualify a return.

You pay return shipping, unless the item was defective, damaged or not what you ordered. In those cases we arrange and pay for the return. Report a defective, damaged or wrong item within 30 days of delivery with your order number and a photo. Once we confirm it, we send a replacement free of charge and cover all return shipping.

Refunds go back to your original payment method once the returned item reaches us and passes a quality check. Allow up to 10 business days, and we will email you when it is done.

Limitation of Liability

We are responsible for supplying the garments you order and for handling faults and returns as set out above. Beyond that, our liability is limited to the amount you paid for the order in question.

We are not liable for losses outside our reasonable control, such as delays caused by the carrier, public holidays or weather. Because delivery times are estimates, we cannot accept liability for an item arriving later than an event you bought it for. If you are buying for a wedding or another fixed date, please order in good time.

If a parcel arrives damaged or goes missing, we raise a claim with the carrier and keep you updated. A failed delivery or a parcel returned to us is reshipped.

We aim to keep the site available and accurate, but we do not promise that it will be free of interruptions or errors.

Nothing in these terms limits any rights you have under consumer law that cannot be limited.

Changes to These Terms

We may update these terms from time to time. The version published on this page when you place your order is the one that applies to that order.

How to Contact Us

If you have a question about these terms, an order, a return or a faulty item, contact us using the details below. Please include your order number so we can find your purchase quickly.

Contact Information

Company name: A.H.M. Ventures (operating as Emma & Blake New York)
Chamber of Commerce number: 94666415
VAT Number: NL005099817B83
Address: Romeinseweg 53, 6135JA Sittard, The Netherlands

Our customer service team is available during the following hours:
Monday to Friday: 9:00 AM to 5:00 PM (EST)
Saturday and Sunday: Closed

Phone: +1 640 238 0578
Email: info@emmablakenewyork.com